Jet Casino Terms and Conditions
The rules that govern your account, your play and your withdrawals at Jet. Please read this page alongside our bonus terms before you deposit.
Our Terms of Service
Last updated: October 26, 2026
These terms apply to every player who registers an account with Jet. By creating an account you confirm that you accept them in full, along with any bonus-specific conditions published on our promotions pages.
Eligibility to play
You must be at least 18 years old to register an account or play any game at Jet. We may ask you to confirm your date of birth during sign-up and again during account verification. Opening more than one account per person, household or shared device is not permitted. If we identify duplicate accounts we reserve the right to suspend them and withhold pending balances until the matter is resolved.
Jet is intended for players located in jurisdictions where online casino play is not prohibited by local law. It remains your responsibility to check the rules that apply where you live before you register.
Account registration and responsibilities
When you register you agree to provide accurate, current information, including your full name, date of birth, email address and a valid payment method. You are responsible for keeping your login details confidential and for all activity that takes place under your account. If you suspect unauthorised access, contact our support team immediately at [email protected].
- One account per person, address and payment method
- Accurate personal and payment details at all times
- Prompt notice to us if your details change
- No use of the account on behalf of another person
- No automated betting software, bots or exploit of game errors
Bonus terms reference
Our welcome package and ongoing promotions carry their own wagering requirements, eligible games, maximum bet limits and expiry windows. Those specific figures are confirmed at sign-up and on the Bonus page, and they form part of these terms once a bonus is claimed. T&Cs apply to every bonus offer, including free spins on selected pokies. Breaching bonus conditions, such as wagering on excluded games or using more than one account to claim the same offer, may result in forfeiture of the bonus and any winnings derived from it.
Withdrawal policy and verification
Before processing your first withdrawal, and periodically afterwards, we carry out identity verification in line with standard industry practice. This typically involves a copy of photo identification, proof of address and, where a card or bank transfer was used, confirmation of the payment method. Crypto withdrawals via Bitcoin or Tether (USDT) may also require confirmation of wallet ownership.
Withdrawals are paid to the same method used for your deposit wherever possible, consistent with anti-money-laundering good practice. We aim to process verified withdrawal requests promptly, though timing can vary by payment rail. See the Payments page for typical processing windows for PayID, POLi, cards, bank transfer and crypto.
| Document | Purpose |
|---|---|
| Government-issued photo ID | Confirms your identity and age |
| Proof of address | Utility bill or bank statement, usually within 90 days |
| Payment method confirmation | Card photo, bank statement extract or wallet address |
| Source of funds (where requested) | Supports responsible play and compliance checks |
Fair play and game rules
All pokies, table games and live dealer titles on Jet are supplied by independent studios including Pragmatic Play, Evolution Gaming, BGaming, Playson, NoLimit City, Booming Games and Habanero. Game outcomes are generated and governed by these providers under their own certified systems. Any dispute about a specific round is reviewed against the round history recorded in your account.
We reserve the right to void bets placed in clear error, such as those resulting from a technical malfunction, incorrect odds or a pricing fault, and to correct the affected balance accordingly.
Account suspension and closure
We may suspend or close an account where we reasonably suspect fraud, bonus abuse, underage play, a breach of these terms or a request from the account holder. You may also request closure or a cooling-off period at any time through support or the Responsible Gaming page. Funds in a closed account are returned subject to completed verification, less any amounts linked to a breach of these terms.
Changes to these terms
We may update these terms from time to time to reflect new games, payment options or regulatory requirements. Material changes will be posted on this page with an updated effective date. Continued use of your account after changes are posted counts as acceptance.
Operating entity
Related pages
For more detail on how these terms apply in practice, see Bonus for current wagering requirements, Payments for deposit and withdrawal timing, Responsible Gaming for account controls, or head straight to Register to open an account.